Clean Water Action is a national, grassroots environmental organization that seeks to protect the environment and safeguard public health, promote passage of strong environmental laws, and help communities address local environmental problems affecting them. Clean Water Action has close to a million members nationally. Clean Water Fund provides research, education, organizing, and technical assistance to strengthen grassroots environmental efforts around the country, promoting the public interest on issues related to water, natural resources, health, and a healthy economy. Clean Water Action and Clean Water Fund work together on selected campaigns and programs.
Clean Water Action and Clean Water Fund are looking for a dedicated and detail-oriented Phone Verifier to support our dynamic phone canvass team in Minneapolis, MN. This part-time, benefits-eligible position offers the flexibility of working mostly remotely, with occasional in-office training or meetings as needed. If you're passionate about environmental advocacy, enjoy engaging with people, and thrive in an organized, fast-paced role, we’d love to have you on board! Join us in making a difference, one conversation at a time.
Responsibilities
•Conduct verification calls and process pledges using phone, Slack, and Dialpad.
•Accurately input and compile data using Excel and other Office365 applications.
•Assist with member communications, checking and forwarding messages.
•Assist callers with pledge-related questions and confirmations in a professional and courteous manner.
•Maintain regular communication with the management team to report progress and share updates.
•Perform additional administrative tasks as needed to assist the phone canvass team.
•Occasional in-office meetings or training may be required in our Minneapolis office.
•Strong attention to detail and accuracy to ensure pledge verifications and data entries are completed correctly.
•Integrity, discretion, and respect for confidentiality when handling sensitive memberinformation.
•Basic understanding of computer systems and data entry, with the ability to quickly learnand adapt to new processes and technologies in a remote environment.
•Active listening and communication skills to engage with callers professionally and efficientlyin a team-oriented environment.
•Strong organizational and time management skills to handle a high volume of calls andadministrative tasks.
•Consistent and reliable attendance to maintain workflow efficiency.
•Prior experience with phone-based work, customer service, or administrative support isbeneficial but is not required. This position requires speaking on the phone for extendedperiods as a primary job function.
• Commitment to Clean Water Action’s mission and the ability to represent the organization positively in all communications.
Hours: 12-14 hours/week [Tuesday through Thursday evenings; Friday afternoons]
Clean Water Action and Clean Water Fund value a diverse workplace. People of color and those from economically disadvantaged communities are particularly encouraged to apply. Clean Water Action is an equal opportunity employer and does not discriminate in hiring on the basis of race, color, sex, gender identity, sexual orientation, religion, national origin, age, marital status, disability, veteran status, or any other legally protected characteristic.